Have questions? We have answers!

1) General

What is the Dell Voice mobile application?
The Dell Voice Mobile App is a software program that currently runs on Android or Apple iOS devices and allows you to place and receive calls using your existing 3G/4G or WiFi data connection.

What is the Dell Voice desktop application?
The Dell Voice Desktop Application is a software program that runs on Windows PC and allows you to place and receive calls using your existing internet connection.

What devices are supported by Dell Voice?
Dell Voice is currently supported on iPhone (iOS 3.2+), iPod Touch (Generation 3 or 4, iOS 3.2+), Android (OS Update 2.1 +), and Windows PC.

How does Dell Voice work?
Dell Voice places and receives calls using the Internet. If you have a free WiFi connection, using Dell Voice is free. If you are using Dell Voice on your WiFi connection at home, you are using data from your home internet provider. If you are using Dell Voice on a 3G or 4G network, you are using your carrier’s data plan. In all cases, network data charges may apply. If you travel abroad, avoid expensive carrier long-distance and data roaming charges by making international calls to Canada using WiFi .

Is the Dell Voice service free?
Yes. It is free to register and download the Dell Voice Mobile and Desktop Application. You also receive a free Canadian phone number which you can use with your Dell Voice service. It is always free to call between other Dell Voice users. You may also call free to all Free Calling Cities. See our Free Calling Cities page for a complete list of free calling cities. Please note, normal data charges apply if you are using carrier data. Long distance rates apply to calling areas outside of the Free Calling Cities.

Who provides Dell Voice?
The Dell Voice service is provided by Fongo Inc. Dell Canada Inc. is a sponsor of the service but does not provide it. If you have any inquiries regarding the Dell Voice service, please do not contact Dell Canada. Please contact Fongo for support or any questions you may have.

Who is Fongo?
Fongo is a next generation digital communication platform that can potentially deliver the end of Voice costs for smartphones in Canada. Fongo’s application works on any iPhone, Android based phone and soon BlackBerry. Users receive a brand new Canadian telephone number, free Canadian long distance calling, unlimited airtime, Voice mail, caller ID and many more free features included. The Fongo voice platform is supported with a sophisticated ad media delivery platform and in house intellectual property that ensures a content rich user experience while potentially saving the user hundreds per year on voice cost. Fongo enjoys privileged access to Fibernetics, a Canadian CLEC that owns and operates its own coast-to-coast network in Canada. For more information visit www.fongo.com

How do I download Dell Voice?
Dell Voice is free to download and is available for Android and Apple devices as well as Windows PC. Dell Voice can be found on Google Play and Apple App Store. PC users can download the desktop app from the Dell Voice website homepage.

How do I register for Dell Voice?
To register your Dell Voice account, simply download the app on Android, iOS or Windows PC and follow the in-app registration process.

My internet connection dropped during my registration, what can I do?
To pick up registration close to where you left off, either log into Dell Voice with the email address and password you entered during registration, or click on the link from your email address confirmation email.

Can I use my account on more than 1 device?
Yes, but only if you are logged into one device at a time.
Note: if you have a Fongo home phone service, you require a different account for your Analog Telephone Adapter (ATA).

Can I travel with my Dell Voice service?
Yes. Both the Dell Voice smartphone and desktop application can be used anywhere in the world where you have an available internet connection. Avoid expensive carrier long-distance and data roaming charges by making international calls to Canada using WiFi.

How do I contact Fongo for technical support?
You can dial 611 from the app or 1-855-836-3355 from any phone to speak with a live representative. If you have an idea how to improve Dell Voice please send feedback via the app account page or send us an email.

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2) Calling

How much data does Dell Voice use?
When you are connected on a call, Dell Voice uses 1 MB per minute. 1MB = 1 minute of talk time. Turn your data into voice. 200MB of your data is equivalent to 200min of anytime talk on your carriers network when you use Dell Voice. When you are not on a call the app uses a minimal amount of data to listen for incoming calls.

Do I really get a free Canadian phone number?
A free new Canadian phone number is immediately assigned upon registration. There are no fees to obtain this number, however you must ensure that you use your Dell Voice service at least once every 90 days, or purchase a VoIP Unlock Key to ensure this number remains yours, otherwise it may be removed from your account.

Can I get a phone number anywhere in Canada?
Yes. Fongo offers phone numbers across its network which covers the majority of Canada. During registration, you’ll be given the opportunity to select a phone number from many available Canadian cities. If you have friends or family that live in a different province or city than you, feel free to get a number for their calling area so that when they call you it’s a local call.

Can I keep my Dell Voice number forever?
Yes. You can keep your Dell Voice numbers as long as you wish as long as you use your Dell Voice service at least once every 90 days, or purchase a VoIP Unlock Key.

How can I let friends know about my new phone number?
Invite friends to use Dell Voice by clicking the Invite Friends link on the website. If you are using the mobile application, use the Invite Friends button from the Account tab to send an SMS, email, post to Facebook or Twitter, or use the Invite Friend button on a Contact Detail to send an SMS or email.

Can I use my existing phone number with Dell Voice?
Yes. If you have an existing phone number you wish to use with the Dell Voice service, you may Port your number. Number porting generally takes 2-4 weeks to complete. Please Contact Fongo for more information on using an existing phone number with your Dell Voice service. Note, a cancellation fee may apply with your current provider.

Can I forward my Dell Voice number to another phone number?
Yes. Forward incoming calls to a mobile, home, cottage or a friend’s phone number for free. Dell Voice will call up to 3 separate phone numbers at the same time. If you decide not to pick up, all calls will still be answered by your free voicemail service.

Can I call any mobile or landline number?
Unlike peer-to peer apps, Dell Voice can call any mobile or landline as well as other Dell Voice numbers. Dell Voice to Dell Voice calls are always free no matter where you are in the world. Network data charges may apply.

Can I receive calls with Dell Voice?
Yes. All incoming calls on your Dell Voice phone number are free. Please note, normal data charges apply if you are using a carrier data. With Dell Voice there are no time-of-day or day-of-week restrictions.

Can I call 911 (Police, Fire, Emergency) with Dell Voice?
As a Dell Voice user in Canada you get access to VoIP 911 services. In order to use this service you must confirm that you have read and fully understand and accept the limitations of VoIP 911 in comparison to the traditional 911 service. For more information on the limitations of VoIP 911 please visit the About 911 Service page.

Can I make free local calls with Dell Voice?
Yes. Unlimited local Canadian calling applies to all Dell Voice phone numbers. See our Free Calling City page for a complete list of free calling cities. Please note, normal data charges apply if you are using a carrier data.

Is it free to call other Dell Voice users?
Yes. No matter where you are in the world, it is always free to call between Dell Voice users. Please note, normal data charges apply if you are using a carrier data.

Can I make free long distance calls with Dell Voice?
Yes. It is free to make long distance calls to most of Canada. See our Free Calling City page for a complete list of free calling cities. To call areas outside of the Free Calling City List, you may purchase World Credits. Please note, normal data charges apply if you are using a carrier data.

What are World Credits?
World Credits are used to call internationally and to areas outside of the Free Calling Cities list. For more information on World Credits and pricing to specific destinations, please visit the International Rates page.

How do I buy World Credits?
Mobile users can purchase credits from within the app by using the World Credits button on the Dialpad or the Account tab. Alternatively you can purchase credits by logging into your account at www.dellvoice.ca and visiting our Online Store.

How can I tell my current credit balance?
Mobile users can view their credit balance from the Account tab within the app. Alternatively you can login to your account at www.dellvoice.ca.

How do Fongo’s rates compare to typical long distance rates?
With a simple per-call connection fee of 4 cents, Fongo offers rates as low as 2 cents per minute to the US and areas in Canada that aren’t in the Free Calling City List, as well as rates as low as 3 cents per minute to over 50 countries.

Are there any blocked numbers?
Yes. Dell Voice does not allow dialing 0 for operator assistance, calling to 1-900 numbers, or using 10-10 dial around services.

Are there any special numbers?
Dell Voice has several Special Numbers which are available thru the service. Free special numbers include 911 – Police, Fire, Emergency and 611 – Dell Voice Technical Support. Paid Special Numbers include 411 – Directory Assistance, and will require you to purchase World Credits before usage availability.

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3) Voicemail

How do I access my free Dell Voice voicemail?
From within the Desktop Application or the Mobile Application, press the Voicemail button or dial *98. If you do not have access to either application, you can check your voicemail remotely by dialing one of the Remote voicemail access numbers and entering your Dell Voice number starting with a '1'.

How do I set my Dell Voice voicemail password?
You can set your Voicemail Password by visiting www.dellvoice.ca on your laptop or PC and logging in to your account. You can also set your password from within the Mobile and Desktop application by pressing the Voicemail button or dialing *98, Pressing 3 for Personal Options, 2 for Administrative Options, and 1 for Password.

Visual Voicemail:

What is Visual Voicemail?
Tired of navigating through the traditional automated voicemail systems? Upgrade to Visual Voicemail, and change the way you receive, listen to, and manage your voicemails.
As the name suggests, Visual Voicemail provides you with a 'snapshot' of your voicemail messages, allows you to see all relevant information at a quick glance, and easily manage all of your voicemails in one location.

Why Should I Upgrade to Visual Voicemail?

• Manage all of your Voicemails in one convenient location.
• "Edit" your list of Voicemails and choose which messages to keep, or discard within the app itself
• Contact name, phone number, date & time received are displayed for each message.
• Avoid the hassle of an automated system, with Voicemail playback within the Visual Voicemail screen.
• One-touch call back to the person who left you a Voicemail.
• Want to save the Voicemail? Email yourself, or another contact an .mp3 recording of the message.

How Can I Upgrade to Visual Voicemail?
Easily. From within the mobile app, navigate to the "Settings" tab, and tap "Add-on Features." You will be directed to a new screen, where you can subscribe to the Visual Voicemail feature. Choose the desired length of your subscription - 1, 3, or 6 months - and instantly start enjoying the simplicity of Visual Voicemail for only $.99/month!

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4) Call Forwarding

What is Call Follow Me?
Call Follow Me is a free call forwarding service. Forward incoming calls to a mobile, home, cottage or a friend's phone number for free. The app will call up to 3 separate phone numbers at the same time, giving you the chance to answer the call on the most convenient device. You can also choose not to pick up on any of the devices. In this case, if one of the forward numbers has voicemail and answers the call, the call will go through that answering service. If the forward numbers do not have voicemail, unanswered calls will automatically be forwarded to your free Fongo voicemail service.

How do I configure Call Follow Me?
Log in to your account at www.dellvoice.ca to configure Call Follow Me settings.

Can I forward calls to a US Or 800 number?
No. At this time the Dell Voice service does not support forwarding to US, international or 800 numbers.

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5) Mobile App Questions

What is the Dell Voice mobile application?
The Dell Voice Mobile App is a software program that currently runs on Android or Apple iOS devices and allows you to place and receive calls using your existing 3G/4G or WiFi data connection.

How does Dell Voice work?
Dell Voice places and receives calls using the Internet. If you have a free WiFi connection, using Dell Voice is free. If you are using Dell Voice on your WiFi connection at home, you are using data from your home internet provider. If you are using Dell Voice on a 3G or 4G network, you are using your carrier’s data plan. In all cases, network data charges may apply. If you travel abroad, avoid expensive carrier long-distance and data roaming charges by making international calls to Canada using WiFi .

How much data does Dell Voice use?
When you are connected on a call, Dell Voice uses 1 MB per minute. 1MB = 1 minute of talk time. Turn your data into voice. 200MB of your data is equivalent to 200min of anytime talk on your carriers network when you use Dell Voice. When you are not on a call the app uses a minimal amount of data to listen for incoming calls.

What mobile devices are supported by Dell Voice?
Dell Voice is currently supported on iPhone (iOS 3.2+), iPod Touch (Generation 3 or 4, iOS 3.2+), or Android phone (OS Update 2.1 +).

Is Dell Voice available on BlackBerry devices?
Not currently, but Dell Voice for BlackBerry is coming soon.

Do I need a mobile carrier to use Dell Voice?
No. All you need to use Dell Voice is an active internet connection.

Can others call me if I'm using another application or my mobile device is asleep?
Yes. On both Android and Apple iOS devices, Dell Voice will notify you of incoming calls.

Can I tell when I'm using my WiFi or my carrier data plan?
Yes. Verify if you’re using a wireless signal (WiFi) or carrier data plan to place and receive calls right from the app. Look for the WiFi/Data indicator in the app, it conveniently updates when your connection changes. Switching between WiFi and data (3G/4G) during a call is not supported.

I can't make calls and I see a red dot by WiFi and data within the application, why?
You will see this if your device is not fully connected to a wireless access point (go to the web browser on your device and see if there is an agreement page you need to accept), or your device has too low a level of cellular connectivity or is connected with a cellular communication type that does not support data transfer by cell signal.

My cell phone connection works, and I can browse the internet, why can't I make calls?
Low levels of cell signal communication don’t support sending sound real-time. So, while some cell signal connections let you get to the internet, they are not efficient enough for you to carry on a conversation.

On my Android device, why is there always a Dell Voice icon in my status bar?
One part of the Dell Voice app is a service that runs in the background to listen for incoming calls to your number.

On my Android sevice, why is Dell Voice launching from my native phone dialer?
Go to the account tab in the app and unselect the “Use Dell Voice for outgoing Calls” checkbox. This option is default selected when you download the app.

On my Apple device running iOS5, why does my notification center show notifications for old incoming calls?
Apple hasn't yet given developers a way to clear specific notifications once they are in notifications list but when they do we will fix this.

What are World Credits?
World Credits are used to call internationally and to areas outside of the Free Calling Cities list. For more information on World Credits and pricing to specific destinations, please visit the International Rates page.

How do I buy World Credits?
Mobile users can purchase credits from within the app by using the World Credits button on the Dialpad or the Account tab. Alternatively you can purchase credits by logging into your account at www.dellvoice.ca and visiting our Online Store.

How can I tell my current credit balance?
Mobile users can view their credit balance from the Account tab within the app. Alternatively you can login to your account at www.dellvoice.ca.

Can I use my account on more than 1 device?
Yes, but only if you are logged into one device at a time.
Note: if you have a Fongo home phone service, you require a different account for your Analog Telephone Adapter (ATA).

How do I access my Dell Voice voicemail?
From within the Desktop Application or the Mobile Application, press the Voicemail button or dial *98. If you do not have access to either application, you can check your voicemail remotely by dialing one of the Remote Access Numbers and entering your Dell Voice number starting with a '1'.

How do I set my Dell Voice voicemail password?
You can set your Voicemail Password by visiting www.dellvoice.ca on your laptop or PC and logging in to your account. You can also set your password from within the Mobile and Desktop application by pressing the Voicemail button or dialing *98, Pressing 3 for Personal Options, 2 for Administrative Options, and 1 for Password.

How do I configure settings for Dell Voice?
Yes. Go to www.dellvoice.ca on your laptop or PC and login to configure settings for Call Forwarding and Voicemail.

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6) Desktop App Questions

What is the Dell Voice desktop application?
The Dell Voice Desktop Application is a software program that runs on Windows PC and allows you to place and receive calls using your existing internet connection.

How does Dell Voice work?
Dell Voice places and receives calls using the Internet. If you have a free WiFi connection, using Dell Voice is free. If you are using Dell Voice on your WiFi connection at home, you are using data from your home internet provider. If you are using Dell Voice on a 3G or 4G network, you are using your carrier’s data plan. In all cases, network data charges may apply. If you travel abroad, avoid expensive carrier long-distance and data roaming charges by making international calls to Canada using WiFi .

What PC’s are supported by Dell Voice?
Dell Voice is currently supported on computers with minimum requirements of:

• Processor: Minimum 800MHz - Recommended Pentium IV
• Operating System: Windows XP, Windows Vista or Windows 7
• RAM: Minimum 384MB
• Hard Disk: Minimum 30MB free space on your hard drive
• Sound : Installed Audio drivers, Headset with Microphone
• Internet Connection: Minimum 128kbps is required
• Browser: IE 6.0 or higher, Mozilla Firefox, Opera 8 or higher

When I make a call, only 1 person can hear, why?
Please make sure UDP port 13000, and TCP port 5060 are opened in your firewall and internet security suite. If you have a router, you will also need to forward these ports to the computer with the Desktop Application installed.

Why do I see the message: No connection to server?
It is important to identify if this is an issue that occurs every time you launch the Dell Voice Application. Restart your computer several times to identify if the problem persists, and if so select the "Test Connection" menu option to view the recommended procedure.

Can I change the primary port of the desktop application?
You can modify the primary port of the Desktop Application from within the Settings menu.

How do I access my Dell Voice voicemail?
From within the Desktop Application or the Mobile Application, press the Voicemail button or dial *98. If you do not have access to either application, you can check your voicemail remotely by dialing one of the Remote Access Numbers and entering your Dell Voice number starting with a '1'.

How do I set my Dell Voice voicemail Password?
You can set your Voicemail Password by visiting www.dellvoice.ca on your laptop or PC and logging in to your account. You can also set your password from within the Mobile and Desktop application by pressing the Voicemail button or dialing *98, Pressing 3 for Personal Options, 2 for Administrative Options, and 1 for Password.

How do I configure settings for Dell Voice?
Yes. Go to www.dellvoice.ca on your laptop or PC and login to configure settings for Call Forwarding and Voicemail.

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7) Home Phone Questions

What is the Home Phone service?
Dell Voice for Home Phones allows you to convert your home phone to Dell Voice. This means you never need to pay a phone bill again! All you need is a 1 time purchase of our VoIP Unlock Key and an optional ATA to connect your home phone. Visit the Extras page for more information on the Home Phone service.

What is a VoIP unlock key?
If you already own a digital phone, digital home telephone adapter, smartphone app, or other VoIP/SIP phone device, purchase the VoIP Unlock Key and instantly receive all credentials required (username and password, etc.) to configure and activate Dell Voice on your device. Visit the Extras page for more information on the VoIP Unlock Key.

What is an ATA?
An ATA, or Analog Telephone Adapter, is a device which allows you to connect your home phone into the internet for use with the Dell Voice service.

Do I need an active internet connection for the Home Phone service?
Yes. You will require an active internet connection to use the Dell Voice Home Phone service.

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